Granitestone
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Granitestone Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Granitestone has 1.7 star rating based on 59 customer reviews. Consumers are mostly dissatisfied.
44% of users would likely recommend Granitestone to a friend or colleague.
- Rating Distribution
Pros: Non stick, 10-in frying pan non-stick so far so good, Cooking burn.
Cons: Poor customer service, Misrepresenting shipping status, Refund.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Granitestone has 1.7 star rating based on 59 customer reviews. Consumers are mostly dissatisfied.
44% of users would likely recommend Granitestone to a friend or colleague.
- Rating Distribution
Pros: Non stick, 10-in frying pan non-stick so far so good, Cooking burn.
Cons: Poor customer service, Misrepresenting shipping status, Refund.75% of users think that Granitestone should improve its Customer Service.
75% of users say that they won't use Granitestone in the future for similar services or products.Recent recommendations regarding this business are as follows: "No comment right now", "STAY AWAY FROM GRANITESTONE", "Don't waste your time and money.", "If you want this, buy it from a store, where you can return the defective item for FREE!", "10inch FRYING PAN is to small".
Most users ask Granitestone for the refund as a solution to their issues.
Consumers are not pleased with Location and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Granitestone Reviews
"Ordered a knife set and didn't have no proof that I ordered it"
Called they didn't have no proof I ordered it either I told her they took the money out of my bank account they had a glitch in your system they took care of...
"Has a ten year warranty but would take you 10 years to get a replacement, still waiting they can't break up a set to get a pan.they don't have any replacement pans"
No replacements in stock,been waiting forever to get mine don't buy them I was told if you have a problem just call and they will send you a new replacement
Cincinnati, Ohio
Has a ten year warranty but would take you 10 years to get a replacement, still waiting they can't break up a set to get a pan.they don't have any replacement pans
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bellefontaine, Ohio
Really upset, and sick of scams
User's recommendation: If you want this, buy it from a store, where you can return the defective item for FREE!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pearland, Texas
Fake Warranty
- Works for a few months
- Ghost you when you ask them to honor their claim
- Company does not honor their fake warranty
- Lead you on in the claim process
Preferred solution: Full refund
User's recommendation: They do not honor their warranty and I have proof!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Just received emerald set, Cookie sheet food stuck to. Would like to have it replaced.
I've spoken to a female on the phone a while ago. They've sent me a letter and a email because I put a stop payment on my card.
They have my phone number, since the lady "hung up on me " they can call me back when they're either ready to send me the rest of this set or a postage paid return label for a refund. I don't trust them at all.
- Good quality pots
- Anything after the initial order is problematic
Preferred solution: I'd like for you to send the cookie sheet I was promised and a deep fryer with the basket like advertised in the photo of the ad " the same as my own ".
User's recommendation: Pay attention
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Golina Gmina, Greater Poland
My complaint is " False advertising "
- Have terrible service and advertise falsely
Preferred solution: I've spoken to them today The fryer with basket and the sauce pan are missing and the cookie sheet had food stick to it so they were supposed to be sending a new one
User's recommendation: Macy's has pot sets and your able to see what your spending money on.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
Worst customer service ever
User's recommendation: Don't waste your time and money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Resolved: Check size cookwere sets
Company fixed the issue and I have been provided with apology. Return product
User's recommendation: 10inch FRYING PAN is to small
Southampton, Pennsylvania
Unhappy with Granitestone's products.
User's recommendation: STAY AWAY FROM GRANITESTONE
Atlanta, Georgia
Pan is sticking
User's recommendation: No comment right now
Marysville, Pennsylvania
My cake pan worped after one use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return
- Low cost
- Buyer pays all expenses returning pans
Preferred solution: Full refund
Arlington, Virginia
Teflon coating
User's recommendation: Do not buy this product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
For a pot and pan
Preferred solution: A replacement pot and the frying pan with the basket for the inconvenience
User's recommendation: I don’t recommend this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Benton City, Washington
Pan rivet blew up
- Great nonstick pan
- Nonstick material starts to peel
- Flake off after so long
Preferred solution: the small pan replaced if possible
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Auburndale, Florida
Horrible product
I ordered an 8" and a 10" pan on the same invoice. They were shipped separately.
The 10" pan was sent by FedEx. The 8" pan was shipped by UPS, but delivered by USPS.
When the 10" pan arrived the first thing I cooked after seasoning the pan as suggested was fried eggs. They stuck so bad I couldn't flip them.
I contacted GraniteStone customer service. I was told they would send out a replacement pan.
They never did. They also stated they had no record of my ordering the 8" pan. I told them I had a UPS tracking number. They told me they don't ship by UPS, so I couldn't have purchased the pan from them.
I told them both pans were ordered at the same time and were both on the same invoice. They insisted that couldn't be.
I filled out a warranty claim including photos of the stuck on eggs, my order number and my information. Their response was a link to their warranty claim form stating I needed to provide my order number, images of the issue and my personal information. At the bottom of that e-mail the two images I included in the first form were attached.
After that I received a notice stating that they hadn't heard back from me providing the information they had requested, so the claim would be considered satisfied and closed in 48 hours.
I responded and restated my claim. They have not responded.
I found a refund request form on their website, which I filled out. I haven't gotten a response.
I contacted them through their FaceBook page. I haven't received a response.
- There are no pros
- These are horrible products
Preferred solution: Full refund
User's recommendation: Do not waste your money. This is a horrible product they won't stand behind
Charlotte, North Carolina
I still have not received my order. I called and filed a complaint three weeks ago. They said the remaining of my cookware would be here still have not received it.
Brands Related to Granitestone
Companies Similar to Granitestone
Calphalon
“My coffee maker became damaged while washing. When I called calphalon they told MeTo ship it back, I...“
Gotham Steel
“2nd time I used them without putting a little oil in it my eggs stuck & I had it on low heat. I won't...“
The Pioneer Woman
“I love pioneer woman but i was gifted the large floral crockpot a couple months ago and now the lights...“
HexClad
“It should be disclosed that eventually the coating will wear off in less than a year and lose heat, and...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I’ve had to learn the hard way anything that’s advertised on Facebook is a scam. I’ve ordered a couple of things I never got.
I had to go to the bank and get my money back their crooks and Facebook. Let them get away with it.
I guess they pay big money to Facebook to put their garbage on there. But just a little warning please don’t order stuff from Facebook you’re either not gonna get good stuff or you’re not gonna get it at all and there’s nobody to call to straighten out the mess.